Customer Service Representative - State Farm Agent Team Member
Full Time • Whitehall - PA
Responsive recruiter
Replies within 24 hours
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my State Farm agency in 2024 after spending 19 years with Enterprise, where I built a foundation in leadership, customer service, and business growth. Those years taught me the value of teamwork, accountability, and creating a positive experience for every customer—principles that now define my agency.
I’m an active member of the local Chamber of Commerce and proud to be part of a community that supports small businesses and local growth. My goal is to build an office that not only serves customers well but also fosters professional and personal development for every team member.
I offer PTO, paid holidays, health benefits, licensing reimbursement, and ongoing training and development opportunities. Team members who show initiative and drive will find real opportunities for advancement here.
The culture in my office is friendly, collaborative, and rooted in family values. We’re a small but growing team of three, and we look for people who are competitive yet supportive—those who bring a strong work ethic, a willingness to help others, and a positive attitude to everything they do.
ROLE DESCRIPTION:
I opened my State Farm agency in 2024 after spending 19 years with Enterprise, where I built a foundation in leadership, customer service, and business growth. Those years taught me the value of teamwork, accountability, and creating a positive experience for every customer—principles that now define my agency.
I’m an active member of the local Chamber of Commerce and proud to be part of a community that supports small businesses and local growth. My goal is to build an office that not only serves customers well but also fosters professional and personal development for every team member.
I offer PTO, paid holidays, health benefits, licensing reimbursement, and ongoing training and development opportunities. Team members who show initiative and drive will find real opportunities for advancement here.
The culture in my office is friendly, collaborative, and rooted in family values. We’re a small but growing team of three, and we look for people who are competitive yet supportive—those who bring a strong work ethic, a willingness to help others, and a positive attitude to everything they do.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kaye-Ann Brown-Barrett - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $45,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Whitehall, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.